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FAQs:
All measurements seem to
be in milimeters (mm) - what is it in inches?
Milimeters is the standard measurement used for jewelry and
gemstones. 6mm = approximately 1/4 inch.
What is the
charge for shipping?
Shipping
within the U.S. is $6.50 (priority mail). All items mailed within the U.S. are insured. Items mailed within the U.S. are
also mailed with delivery confirmation. If you are outside of the U.S. or Canada
please contact us about availability of shipping to your country. Shipping
outside of the U.S. is $10 for registered mail. Customers are responsible for
any customs charges and/or taxes imposed by their country on imported
merchandise. It is the customer's responsibility to be aware of what may or may
not be legally imported into their country.
What methods
of payment do you accept?
Credit
cards (Visa, Mastercard, Discover, and American Express) are accepted
via PayPal. You may also mail in a cashier's check or money order in U.S. funds.
Mail in payments should be made out to Jill Nightingale and can be sent
to:
Jill's Jewelry & Opal
Treasures
7164 Colony Club Dr. #309
Lake Worth, FL 3 3463
*If you will be mailing in payment, please e-mail your order to
customerservice@jillsjewelry.net. Be sure to
include item number(s) and your country so that an invoice can be e-mailed to
you. The invoice will be e-mailed within 24 hours and can be mailed in with a cashier's check or money order in U.S. funds (made out to
Jill Adler). Item(s) will be reserved for one week following your order.
How is my
credit card information protected?
When you submit your order it is protected by SSL (note the lock on the bottom of
your browser screen) so that all information transmitted is secure. If you
prefer not to send credit card information over the internet, you may also
choose to pay via cashier's check or money order.
How long
will it take for my order to be shipped?
Webstore
orders are shipped within 1-3 business days from receipt of payment. Custom
orders may take up to 4 weeks for delivery. You will receive an e-mail when your
payment is received and another e-mail letting you know when your order is on
its way.
What is your
return policy?
Your
satisfaction is guaranteed. If you are unhappy with your purchase for any
reason, please e-mail us at:
customerservice@jillsjewelry.net . You may return the item(s) in original,
unaltered, condition within 7 days of the receipt of your purchase. The item(s)
must be mailed back with insurance. Custom orders are not refundable.
If you have
any questions, please contact us at: customerservice@jillsjewelry.net
You will receive a response within 24 hours. You may also reach us at telephone
number 772-349-1074.
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